Your Privacy Is Our Priority
This policy explains in full how your personal information is collected, stored, and protected on the 4k44 platform.
Introduction & Scope
This Privacy Policy ("Policy") applies to all users of the 4k44 platform. When you use 4k44's website, mobile interface, or any other service, you are considered to have agreed to the terms described in this Policy. Protecting the privacy of your information is a core responsibility of 4k44, and we take it very seriously.
If you have any questions before reading this Policy, please contact our support team. We are committed to providing services with full transparency.
What Information Is Collected
We collect various types of information in order to provide services on the 4k44 platform. These are clearly listed below:
Identity Information
- Full name
- Date of birth
- National ID or passport number (where verification is required)
- Username and password (stored in encrypted form)
Contact Information
- Mobile number
- Email address
- Mobile wallet number (bKash, Nagad, Rocket)
Financial Information
- Transaction history (deposits and withdrawals)
- Wallet balance and bonus details
- Payment method identification details
Technical & Usage Information
- IP address
- Browser and device type
- Time spent on the platform and pages visited
- Cookie and session data
How Information Is Collected
4k44 collects information in the following ways:
Information You Provide Directly
Information is collected directly from you when you register an account, log in, complete a transaction, or contact our support team.
Automatically Collected Information
When you use our website or platform, certain information is collected automatically through cookies, log files, and similar technologies. This includes IP address, browsing behaviour, and session-related data.
Through Third Parties
Some limited information may be received from third parties for payment processing (bKash, Nagad, Rocket) and identity verification services. This information is used only for the relevant purposes.
Purpose of Using Information
4k44 uses collected information for the following purposes:
Account Management
Information is needed to create, verify, and securely manage your account.
Payment Processing
To process deposits and withdrawals quickly and securely via bKash, Nagad, and Rocket.
Customer Support
To resolve your questions and complaints promptly and to ensure 24/7 support is available.
Platform Improvement
To analyse user experience and continuously improve the quality of our services.
Fraud Prevention
To detect unauthorised activity, money laundering, and fraud in order to keep the platform secure.
Communication & Notifications
To send you important account-related information and service updates.
Data Storage & Security
4k44 has adopted industry-standard security measures to ensure the safety of your information.
SSL Encryption
SSL (Secure Sockets Layer) encryption is used when transferring data on our platform, which protects your information from third parties.
Data Retention Period
Your information will be retained for as long as your account is active or as required by legal or regulatory obligations. Some information may be retained for a specific period even after your account is closed.
Access Control
Only authorised staff can access your information, and only when necessary. All access is logged and monitored.
Password Protection
Your password is never stored in plain form; it is encrypted using a hashing method. If anyone asks for your password, it may be a fraudulent request — please report it to us.
Sharing Information with Third Parties
4k44 never sells your personal information and does not provide it to third parties for marketing purposes. However, information may be shared in the following limited circumstances:
Payment Service Providers
Necessary information is shared with mobile wallet service providers such as bKash, Nagad, and Rocket to complete transactions. This information is used solely for payment processing.
Game & Technology Partners
Game providers such as Pragmatic Play, Evolution Gaming, and Spribe operate their own technology platforms. If you play their games, limited session data may be transmitted to their servers.
Legal Obligations
If disclosure of information is required under applicable law or pursuant to a valid order from a competent authority, 4k44 will be obliged to comply.
Corporate Restructuring
In the event of a merger, acquisition, or transfer of assets, user information may be transferred to the new operating entity. Prior notice will be given in such cases.
Cookie & Tracking Technology
4k44 uses cookies and similar technologies to operate the platform properly.
Essential Cookies
These cookies are essential for the basic functioning of the platform. They are used to maintain login sessions and ensure security. They cannot be disabled.
Analytics Cookies
These cookies are used to understand how users interact with the platform. This information helps improve the quality of our services.
Preference Cookies
These cookies are used to remember your language preference, display settings, and other personalised choices.
Cookie Controls
You can control or delete most cookies through your browser settings. However, disabling essential cookies may limit certain services.
Your Rights & Choices
As a user of the 4k44 platform, you have the following rights regarding your own information:
Right to Access
You have the right to know what information we collect and store about you. Contact our support team if you would like to view this information.
Right to Correction
If there is incorrect or outdated information in your profile, you may request that it be corrected. Keeping accurate information is also important for the security of your account.
Request for Deletion
When closing your account, you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations.
Objection to Processing
You have the right to object to the use of your information for certain purposes. In such cases, we will review your request and take appropriate action.
Opt Out of Marketing Communications
You can stop receiving promotional communications at any time. This preference can be changed through your account settings or via our support team.
Protection of Minors
4k44 is a responsible platform. Our services are for those aged 21 and above only. We do not knowingly collect or store information from any minor.
Policy Changes & Updates
4k44 may review and update this Privacy Policy from time to time. Changes may be made due to technological developments, the addition of new services, or legal requirements.
Change Notification
For significant changes, we will display a notice on the platform or notify you via your registered email or mobile number.
Effective Date
Each update will include a "Last Updated" date. If you continue using the platform after changes take effect, that will be considered as your acceptance of the new Policy.
Previous Versions
If you would like to view a previous version of the Privacy Policy, please contact our support team. We retain prior versions for a specified period.
Contact Us
You can reach us with any questions, concerns, or requests regarding your information or this Privacy Policy.
24/7 Live Chat
Chat with us directly in Bengali or English at any time through the live chat feature on our platform. This is the fastest way to get a response.
Email Support
For detailed privacy-related requests or complaints, email us at: [email protected] — support is available in both Bengali and English.